Shipping & Delivery Policy — French & Co



1. Order Processing

  • Orders are typically processed within 1–3 business days
  • Orders placed on weekends or holidays will be processed on the next working day
  • Once your order is confirmed, you will receive an email confirmation

After dispatch, a shipping confirmation email with tracking details will be sent.

2. Shipping Regions

We currently ship:

  • Within Uzbekistan (regional delivery)
  • Internationally (selected countries)

Shipping availability may expand as French & Co grows globally.

3. Estimated Delivery Times

Delivery timelines vary based on location:

  • Uzbekistan: 2–5 business days
  • International: 5–12 business days

Please note: Delivery times are estimates, not guarantees.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on location, carrier, and delivery method
  • Any applicable shipping charges will be clearly displayed before purchase

In case of returns, shipping deductions will apply as outlined in our Return & Refund Policy.

5. Tracking Your Order

Once your order is shipped:

  • You will receive a tracking link via email
  • You can monitor your shipment status in real time

6. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customs duties, taxes, or import fees may apply depending on your country
  • These charges are the responsibility of the customer
  • French & Co is not responsible for delays caused by customs processing

7. Delivery Conditions

To ensure successful delivery:

  • Please provide accurate and complete address details
  • We are not responsible for delays or losses due to incorrect information
  • If a package is returned due to failed delivery, additional charges may apply for re-shipment

8. Damaged or Lost Shipments

If your order arrives damaged or is lost:

  • Contact us within 48 hours of delivery (or expected delivery date)
  • Provide relevant details and, if applicable, images

We will review the case and assist with a suitable resolution.

9. Relation to Returns

  • Returned items must follow conditions outlined in our Return & Refund Policy
  • Shipping costs for returns will be deducted as specified
  • Only approved returns are eligible for processing

10. Changes to Shipping Policy

Shipping methods, costs, and delivery timelines may be updated from time to time based on operational, regional, or regulatory requirements.

We encourage customers to review this policy periodically.